Effective date [PUBLICATION DATE]
You can request deletion of your Perks+More member account and the personal data associated with it. P&M PERKS & MORE LTD, registration HE 497384, operates this service.
How to request deletion
Use the Delete account option in your account settings and follow the confirmation steps. You can also submit a request through the deletion form on this page. If you cannot access your account or need help, email [PRIVACY EMAIL] from your registered email address where possible. You do not need to reinstall the app to use the web request route.
Provide your registered email address and enough information for us to locate the account. Do not send your password, verification codes or a copy of your identity card with your initial request. We may ask for proportionate verification to protect your account against unauthorised deletion. Contact us if you no longer have access to your original work email.
Request account deletion
What deletion means
We close your member account, end its access and delete or anonymise the associated personal data we no longer need. This includes profile details, saved benefits, preferences and activity records, subject to the limited retention exceptions explained below. Uninstalling the app or logging out does not delete an account.
We normally complete deletion from active systems within [ACCOUNT DELETION PERIOD]. Where a data protection request requires more time under applicable law, we explain this within the initial one-month response period. We confirm completion or explain any information that must be retained and why.
Information that may remain
We may retain limited records where required by law or necessary for a specific outstanding dispute, security investigation or legal claim. Retained information remains restricted to that purpose. Minimal records may also be needed to honour a marketing opt out and record that a request was handled.
Routine backups expire within [BACKUP ROTATION PERIOD]. They remain protected and outside ordinary use in the meantime. If a backup is restored, relevant deletion instructions must be reapplied. Our Privacy Policy explains the retention rules and your rights in more detail.
Employer and merchant records
Deleting your account does not delete your employer's employment records or a merchant's independent sales records. Contact those organisations about the personal data they control. We will assist or forward a request where we act as a processor and this is appropriate.
Account deletion does not cancel an employer subscription or a purchase or booking made with a merchant. Any corresponding cancellation or refund request follows the relevant agreement and applicable law.
Waitlist removal and other rights
To leave the Personal Access Waitlist, use the unsubscribe option in a waitlist email or contact [PRIVACY EMAIL]. You can also ask to withdraw marketing consent or exercise other data protection rights without deleting your account.